Frequently Asked Questions

1. Troubleshooting

Q: The app is not loading properly. What should I do?
A: If you’re facing loading issues, try logging out and back in. If the issue persists, try uninstalling and reinstalling the app. Also, check if you’re using the latest version of the app.

Q: Why am I not able to log in after I updated the app?
A: After an update, some users may experience login issues due to cached data or app settings. Try the following steps:

  • Clear the app cache.
  • Log out and log back in.
  • If the issue persists, try reinstalling the app.

Q: The app is freezing or not responding. What should I do?
A: If the app freezes or becomes unresponsive, try:

  • Restarting the app.
  • Restarting your device.
  • Reinstalling the app if the issue persists.

Q: Why is the app crashing?
A: Crashes may occur due to low device memory or a poor internet connection. Close unnecessary background apps, restart your device, and make sure you’re using the latest version of the app.

Q: The app is running slow. How can I fix this?
A: Slow performance can be caused by insufficient storage or outdated app versions. Try clearing the app cache, updating to the latest version, and restarting your device.

Q: I am not receiving notifications from the app.
A: Make sure notifications are enabled for the app in your phone’s settings:

  • For iOS: Go to Settings > Notifications > [BUFF | Gym Workout Tracker] and enable notifications.
  • For Android: Go to Settings > Apps & notifications > [BUFF | Gym Workout Tracker] > Notifications and turn them on.

2. Subscriptions

Q: How do I subscribe to the premium plan?
A: Go to the “Subscription” section, select the premium plan, and complete the in-app purchase (IAP) through the App Store or Google Play.

Q: How do I cancel my subscription?
A: You can cancel your subscription anytime from your device’s app store settings (Google Play or App Store). Your premium access will continue until the end of the billing cycle.

Q: I purchased a subscription, but it’s not activated. What should I do?
A: First, try restoring your purchase in the app settings. If that doesn’t work, log out and log back in. If the issue persists, contact support.

Q: I accidentally subscribed to the wrong plan. Can I change it?
A: If you accidentally subscribed to the wrong plan, you can either:

  • Cancel your subscription and re-subscribe to the correct plan.
  • Contact the support team if you need assistance with the issue.

Q: I’m being charged multiple times for the subscription. What should I do?
A: If you notice multiple charges, it could be due to an accidental subscription or if you have multiple accounts.

  • Check your subscription history in your app store account.
  • If you’ve subscribed through a different email or account, it might show as separate charges.
  • Contact support for a refund or to assist with any double charges.

Q: Can I get a refund if I don’t want the subscription anymore?

A: Refunds are handled through your app store (Google Play or App Store). You can request a refund directly through the app store’s support channels. Please note that refund policies vary by platform.

Q: My subscription isn’t renewing automatically. What should I do?

A: If your subscription isn’t renewing, make sure your payment information is up to date. You can check your payment methods in your store settings. If the issue continues, contact the support team for assistance.

Q: Why do I see a charge from your app if I haven’t subscribed?

A: Charges can sometimes appear if you’ve subscribed to a free trial and it transitioned to a paid plan, or if a subscription was made on a different account. Check your purchase history through your app store and contact support for clarification if necessary.


3. Exercises

Q: How do I add exercise to my custom workout?
A: Go to the “Exercises” tab, browse or search for an exercise, and tap “Add to routine.”

Q: Can I track my personal records (PRs)?
A: To log a new PR, select the exercise you performed and enter the highest weight, reps, or duration you achieved. The app will record this data for future reference.


5. Workouts

Q: How do I perform a custom workout?

  1. Go to the Workouts tab.
  2. Select Custom > Start New Workout.
  3. Tap Add Exercises and choose from the exercise list (you can search or filter).
  4. Tap the check button to add the selected exercise.
  5. Enter the set and rep details.
  6. Perform the workout.
  7. Tap Finish to save your results.

Q: When does the workout timer start?
A: The workout timer starts automatically as soon as you begin a new workout.

Q: Can I minimize the workout screen and continue my session?
A: Yes! You can minimize the workout screen, and your session will continue running in the background.

Q: What happens if I accidentally close the app during a workout?
A: Don’t worry! Your active workout won’t be lost. When you reopen the app, you can resume right where you left off.

Q: Will the timer pause if I minimize the app?
A: No, the timer keeps running even if you minimize the app, ensuring your workout time remains accurate.

Q: How do I return to my active workout after minimizing or closing the app?
A: Simply tap on the workout timer notification timer running in your device’s notification shade (or notification panel), and you’ll be redirected to your active workout.

Q: How do I share my workout results on social media?
A: After completing a workout, you’ll see a “Share” option on the results screen. You can share your results on social media.

Community Feature

Q: Can I post my workout results in the community?
A: Yes! You can post your workout results in the community along with a picture. Other users can like and comment on your post. After completing a workout you can see the “Post” button on the results screen. You can add a description and picture and post your workouts in the community.

Q: How do I make my account private?
A: Go to Settings > Account Privacy and enable the private account option. This will restrict who can see your stats, progress, history, medals & posts. Only followers will be able to see you data.

Q: How do I report a post or user?
A: To report a post, tap the three dots on the post and select “Report.” To report a user, go to their profile, tap the three dots, and choose “Report User.”

Q: How do I block a user?
A: Go to the user’s profile, tap the three dots, and select “Block.”

Q: How do I unblock a user?
A: Go to Settings > Account Privacy > Blocked Users List and select the user you want to unblock.

Q: Where can I see my follow requests?
A: You can find follow requests in the Notifications screen at the top in the “Follow Requests” screen.


6. Account Management

Q: How do I delete my account?
A: To delete your account, go to Settings > Account > Delete Account and follow the instructions. This action is irreversible, and all your data will be permanently removed.